Contact us
We'd love to hear from you. Whether you have a question about the upscaler, found a bug, or want to suggest a feature, reach out using the details below.
For general inquiries and support: [email protected]
We typically reply within 2–3 business days. When you write, it helps to include which tool you were using and your browser, so we can reproduce any issue quickly.
What to reach out about
- Support — a tool isn't working, or you're not sure how to use one.
- Bug reports — something looks broken or produced an unexpected result.
- Feature requests — a tool or option you'd like us to add.
- Privacy questions — how your images are handled (short answer: local tools never upload them, and the upscaler deletes them right after processing).
- Business & licensing — partnerships, press, or commercial questions.
Send a message
We typically respond within 2–3 business days.
Feedback
Your feedback directly shapes the tool. If a particular type of image isn't upscaling well, tell us — real examples help us improve the models and the interface.
Business & press
For partnership, licensing, or press enquiries, email us at the address above with "Business" in the subject line and we'll route your message to the right person.
Before you write: quick answers
Many questions are answered faster on our existing pages. If your image is not upscaling sharply, check the guide on fixing blurry photos and try the 4× setting on small images. If you are unsure which format to download, the PNG vs JPG vs WEBP guide explains when to use each. For questions about how the AI works, see how AI upscaling works. For privacy questions, note that most tools process images entirely in your browser, and the upscaler deletes uploads immediately after processing, as described in our privacy policy.
Reporting a problem
If something is broken, the most helpful report includes what you were doing, the type and rough size of the image, your browser and device, and what happened versus what you expected. Concrete details like these let us reproduce the issue quickly and fix it, rather than guessing. Screenshots are welcome where they help.